Terms & Conditions of Sale

The T&Cs below are applicable to the sale of products offered by Midas:

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Independently owned and operated
Based near Ipswich since 2000, no call centres, no account management layers
ISO 9001, ISO 14001 and ISO 45001 certified
Quality, environmental and health & safety management
HAE member and Safehire certified
Industry accreditation independently verified
Own transport fleet
HGV and 4x4 vehicles with HIAB crane capability
25 years of generator experience
We have seen most situations and know how to handle them

Overview of Terms and Conditions

The Terms and Conditions of Sale provide essential information regarding the rights and obligations of customers when purchasing products from Midas Generator Hire. These terms are designed to ensure transparency and fairness in all transactions, giving customers a clear understanding of what to expect.

Included in these terms are details about payment methods, delivery options, and the return policy, which collectively safeguard both the customer and the company. Understanding these terms helps customers make informed decisions and protects them from potential disputes.

Payment Terms

Our payment terms outline the methods of payment accepted by Midas Generator Hire for the purchase of generators and related products. Customers can choose from various options, including credit cards, bank transfers, and financing plans tailored to their needs.

In addition to outlining accepted payment methods, we also provide information on payment schedules, deposit requirements, and any applicable late fees. This clarity helps customers plan their purchases effectively and ensures a smooth transaction process.

Delivery and Installation Services

Midas Generator Hire offers comprehensive delivery and installation services for all products sold. Our team ensures that generators are delivered safely and installed correctly at the customer's location, minimising downtime and maximising efficiency.

We provide clear information on delivery timelines, installation processes, and any additional charges associated with these services. Understanding these aspects is crucial for customers who require prompt and reliable power solutions for their operations.

Customer Rights and Responsibilities

Customers have specific rights and responsibilities when engaging in transactions with Midas Generator Hire, as outlined in our Terms and Conditions. These rights include the right to receive quality products and the responsibility to provide accurate information during the purchase process.

Additionally, our terms detail the procedures for addressing any issues that may arise, such as defective products or service disputes. This section empowers customers by informing them of their rights while also emphasising their role in ensuring a successful transaction.